Slotozen Casino Privacy Policy

At Slotozen Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at slotozen.com. By creating an account or using our platform, you agree to the terms described in this document. We encourage you to read it carefully to understand our practices regarding your personal data.

1. Who We Are

We operate Slotozen Casino as a licensed online gambling platform. Our casino holds a licence issued under the jurisdiction of Curaçao, and we are fully committed to operating in compliance with applicable data protection laws. At Slotozen Casino, we act as the data controller responsible for the personal information you provide to us. If you have any questions about this policy or how we handle your data, you may contact our support team at support@slotozen.com.

2. Information We Collect

When you register and use Slotozen Casino, we may collect the following categories of personal information:

2.1 Registration and Account Data

Full name and date of birth
Email address and password
Residential address, country, and postcode
Phone number
Preferred currency and language settings

2.2 Financial and Transaction Data

Payment method details (credit/debit cards, cryptocurrency wallet addresses)
Deposit and withdrawal history
Transaction amounts and timestamps
Bank transfer references where applicable

2.3 Identity Verification Data

At Slotozen Casino, we are legally required to verify the identity of all players as part of our Know Your Customer (KYC) process. We may collect:

Government-issued photo identification (passport, national ID card, driver's licence)
Proof of address (utility bill, bank statement)
Source of funds documentation where required

2.4 Technical and Usage Data

IP address and geolocation data
Browser type and version
Device type and operating system
Pages visited and time spent on our platform
Game activity, session history, and wagering patterns

3. How We Use Your Information

At Slotozen Casino, we use the personal data we collect for the following purposes:

Account management: We use your registration data to create and maintain your player account, including enabling Slotozen Casino login access securely.
Processing transactions: We process your deposits and withdrawals in supported currencies including EUR, AUD, CAD, USD, BTC, ETH, and others.
Identity verification: We conduct KYC checks to confirm your identity and comply with anti-money laundering (AML) regulations.
Responsible gambling: We monitor gameplay patterns to identify signs of problem gambling and provide support tools where necessary.
Bonuses and promotions: We use your data to apply eligible bonuses to your account, including welcome packages, free spins, reload offers, and cashback programmes.
Customer support: We use your contact information to respond to your enquiries via live chat or email.
Security and fraud prevention: We analyse account activity to detect and prevent fraudulent behaviour, unauthorised access, and abuse of our platform.
Legal compliance: We retain and process data as required by our Curaçao licence obligations and applicable laws.
Marketing communications: With your consent, we may send you promotional emails about Slotozen bonuses, free spins, promo codes, and tournaments.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing is required to fulfil the terms of our agreement with you as a registered player.
Legal obligation: We are required to process certain data to comply with licensing conditions, AML legislation, and regulatory requirements.
Legitimate interests: We process data to protect the security and integrity of our platform and to prevent fraud.
Consent: Where we rely on your consent, for example for marketing communications, you may withdraw it at any time by contacting us or updating your account preferences.

5. Cookies and Tracking Technologies

Our Slotozen Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use the following types of cookies:

Essential cookies: Required for the basic functionality of our website, including Slotozen login sessions and navigation.
Analytical cookies: We collect anonymised data to understand how visitors interact with our platform and improve our services.
Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of our promotional campaigns.
Preference cookies: We store your language, currency, and display preferences to personalise your experience.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Personal Data

At Slotozen Casino, we do not sell your personal information to third parties. However, we may share your data with:

Payment processors: Including providers such as Visa, Mastercard, MiFinity, Neosurf, and CoinsPaid, to facilitate deposits and withdrawals.
Game providers: Such as Pragmatic Play, Play'n Go, Evolution, Yggdrasil, and others, to deliver games and track gaming activity.
Identity verification services: Third-party KYC providers who assist us in verifying player identities.
Regulatory authorities: We may disclose your data to our Curaçao licensing authority or other regulators as required by law.
Fraud prevention agencies: To protect both our players and our platform from fraudulent activity.

All third parties we engage are required to handle your data in accordance with applicable data protection standards and our contractual instructions.

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. Typically, we retain account and transaction records for a minimum of five years following account closure. Where data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Depending on your country of residence, you may have the following rights in relation to your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate data
The right to request deletion of your personal data, subject to legal retention requirements
The right to object to or restrict certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@slotozen.com. We will respond to all verified requests within a reasonable timeframe.

9. Security of Your Data

We at Slotozen Casino implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include SSL encryption, secure server infrastructure, access controls, and regular security audits. While we take every reasonable precaution, no online service can guarantee absolute security, and you use our platform at your own risk in this regard.

10. Restricted Countries and Eligibility

Our services at Slotozen Casino are not available to residents of certain jurisdictions, including but not limited to the United States, United Kingdom, France, Sweden, Spain, and many others listed in our Terms and Conditions. We do not knowingly collect personal data from individuals residing in restricted territories. If we become aware that data has been collected from a restricted jurisdiction, we will take steps to delete it promptly.

11. Children's Privacy

Our platform is strictly for adults aged 18 years or older. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data to us, please contact us immediately at support@slotozen.com so that we can take appropriate action.

12. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by email or through a prominent notice on our platform. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please do not hesitate to get in touch with our team at Slotozen Casino:

Email: support@slotozen.com
Live Chat: Available 24/7 via our website at slotozen.com

We are committed to resolving any privacy-related concerns promptly and transparently. Our support team is available around the clock and can assist you in English, German, Portuguese, and Spanish.

Content updated: July 28, 2026